36ji Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the 36ji website (https://36ji.cam) and related mobile applications (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms"), together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease using the Platform and not register an account.

These Terms constitute a legally binding agreement between you (the "User," "Player," or "you") and 36ji, the operator of the Platform. The Platform is operated under licenses issued by recognized gaming authorities and is subject to all applicable laws and regulations governing online gaming in the Philippines and other jurisdictions where our services are offered.

By clicking "I Agree," completing the registration process, making a deposit, or placing any wager on the Platform, you confirm your acceptance of these Terms. You also confirm that you are at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater, and that you are legally permitted to participate in online gaming under the laws of your jurisdiction.

2. Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account and use the 36ji Platform. We reserve the right to request proof of age at any time, and we will immediately suspend or terminate any account found to be in violation of this age requirement. Any winnings from underage accounts will be forfeited, and deposits may be returned at our sole discretion after deducting administrative fees.

2.2 Geographic Restrictions

The 36ji Platform is primarily intended for users located in the Philippines. Users from jurisdictions where online gaming is prohibited or restricted may not access or use the Platform. It is your responsibility to determine whether online gaming is legal in your jurisdiction before registering an account. We reserve the right to restrict access from certain countries or regions at our discretion.

2.3 Account Registration

To access the gaming features of the Platform, you must register a user account by providing accurate and complete information, including:

• Full legal name as it appears on your government-issued identification
• Valid email address that you have access to
• Mobile phone number registered in your name
• Date of birth proving you are at least 21 years old
• Residential address in the Philippines
• Payment method details (GCash, Maya, bank account, etc.)

You are permitted to open only one account per person. Multiple accounts opened by the same individual, as determined by matching personal information, IP addresses, device fingerprints, or payment methods, will result in the closure of all accounts and forfeiture of funds and winnings. If you have forgotten your login credentials, please use the "Forgot Password" feature rather than creating a new account.

2.4 Verification Requirements

As part of our commitment to responsible gaming and compliance with anti-money laundering (AML) regulations, we may require you to verify your identity by submitting copies of government-issued identification documents, proof of address, and proof of payment method ownership. We reserve the right to request additional verification documents at any time. Failure to provide requested documents within a reasonable timeframe may result in account suspension or withdrawal delays.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party. Any activity that occurs under your account is your responsibility, and you agree to notify 36ji immediately if you suspect unauthorized access to your account. We recommend using a strong, unique password and enabling two-factor authentication if available.

3.2 Account Information Accuracy

You must ensure that all information provided during registration and account use remains accurate and up to date. If your contact details, payment methods, or other account information changes, you must update your account settings immediately. Providing false or misleading information is a material breach of these Terms and may result in account termination and forfeiture of funds.

3.3 Account Inactivity

Accounts that remain inactive (no login or wagering activity) for a period of 12 consecutive months may be classified as dormant. We reserve the right to charge a monthly dormancy fee of ₱100 or 5% of the remaining balance, whichever is lower, on dormant accounts. If your account balance reaches zero due to dormancy fees, the account may be closed. To reactivate a dormant account, please contact our customer support team.

4. Deposits and Payments

4.1 Accepted Payment Methods

36ji accepts deposits through various payment methods popular in the Philippines, including but not limited to: GCash, Maya (formerly PayMaya), GrabPay, major Philippine banks (BPI, BDO, Metrobank, UnionBank, etc.), over-the-counter payment at 7-Eleven CLiQQ kiosks, and cryptocurrency (USDT TRC20). All transactions are processed in Philippine Peso (PHP). The availability of specific payment methods may vary based on your location and account status.

4.2 Minimum and Maximum Deposits

The minimum deposit amount is ₱100 for most payment methods. Maximum deposit limits vary by payment method and account verification status. Verified accounts generally have higher deposit limits. You may also set your own deposit limits as part of our responsible gaming tools. All deposit limits are displayed during the deposit process.

4.3 Deposit Processing Times

Most deposits are processed instantly and credited to your account within seconds to minutes. Bank transfers may take 15-30 minutes during banking hours. Over-the-counter payments are credited after confirmation from the payment provider, typically within 5-15 minutes. If a deposit does not appear in your account within the expected timeframe, please contact customer support with your transaction reference number.

4.4 Failed Deposits and Chargebacks

If a deposit fails due to insufficient funds, payment method restrictions, or other reasons, you will be notified immediately. Attempting to reverse a deposit through your payment provider (chargeback) after funds have been credited to your account and used for wagering is considered fraud and will result in immediate account termination, forfeiture of funds, and potential legal action. All deposit disputes must be resolved through our customer support channels.

5. Withdrawals and Winnings

5.1 Withdrawal Methods

Withdrawals are typically processed to the same payment method used for your most recent deposit. Available withdrawal methods include GCash, Maya, bank transfer, and cryptocurrency. You may be required to verify ownership of the withdrawal destination before processing. For security reasons, withdrawals to third-party accounts are not permitted.

5.2 Minimum and Maximum Withdrawals

The minimum withdrawal amount is ₱500. Maximum daily withdrawal limits vary based on account verification status, with verified accounts enjoying higher limits. Standard accounts may withdraw up to ₱50,000 per day, while VIP accounts may have significantly higher limits. Withdrawal limits reset at midnight Philippine Standard Time (PST).

5.3 Withdrawal Processing Times

Withdrawal requests are reviewed and processed 24/7. GCash and Maya withdrawals are typically completed within 1-4 hours. Bank transfers may take 1-3 business days depending on the receiving bank. Cryptocurrency withdrawals are processed within 6-24 hours after blockchain confirmation. First-time withdrawals or large withdrawals may require additional verification and may take longer to process.

5.4 Wagering Requirements

Deposits must be wagered at least one time (1x rollover) before withdrawal to comply with anti-money laundering regulations. Bonus funds are subject to specific wagering requirements as outlined in the applicable bonus terms. Withdrawing funds before meeting wagering requirements may result in forfeiture of bonus funds and associated winnings. Wagering requirements are displayed in your account dashboard.

5.5 Withdrawal Fees

36ji does not charge fees for withdrawals to GCash, Maya, or Philippine banks. However, your payment provider may charge their own fees. Cryptocurrency withdrawals may be subject to network transaction fees. You are responsible for any third-party fees charged by your payment provider or bank.

6. Bonuses and Promotions

6.1 Bonus Eligibility

Bonuses and promotions offered by 36ji are subject to specific terms and conditions that are published with each offer. Not all players may be eligible for all bonuses. Bonus eligibility may be restricted based on account status, deposit history, previous bonus abuse, or other factors. We reserve the right to exclude any player from bonuses at our discretion.

6.2 Wagering Requirements

All bonuses are subject to wagering requirements before associated winnings can be withdrawn. Standard wagering requirements range from 20x to 40x the bonus amount, depending on the specific promotion. Different games contribute differently toward wagering requirements: slots typically contribute 100%, while table games may contribute 10-20%. Game contribution rates are specified in the bonus terms.

6.3 Bonus Abuse

Bonus abuse, including but not limited to creating multiple accounts to claim bonuses, coordinated play with other players, or using unfair betting strategies to meet wagering requirements, is strictly prohibited. We employ advanced fraud detection systems to identify bonus abuse. Accounts found to be engaged in bonus abuse will be immediately closed, and all funds and winnings will be forfeited.

6.4 Bonus Expiration

Bonuses and associated free spins expire if not used within the specified time period, typically 7-30 days from the date of issuance. Expired bonuses and any associated winnings are automatically removed from your account. It is your responsibility to use bonuses before they expire.

7. Gameplay and Wagering Rules

7.1 Game Fairness

All games on the 36ji Platform use certified Random Number Generators (RNG) to ensure fair and random outcomes. Our games are regularly tested and audited by independent third-party testing agencies. Game outcomes are determined at the moment you click "spin," "deal," or place your bet, and cannot be influenced by the Platform or any player.

7.3 Betting Limits

Each game has minimum and maximum bet limits displayed within the game interface. We reserve the right to adjust betting limits or restrict certain players to lower limits based on gameplay patterns or account status. High-limit tables may be available to VIP players upon request.

7.3 Game Malfunctions

In the event of a game malfunction, software error, or technical issue that affects game outcomes, all affected bets and payouts may be voided. We will investigate all reported malfunctions and take appropriate corrective action, which may include crediting or debiting affected accounts. Our decision regarding malfunctions is final.

7.4 Disconnections During Play

If your connection to the Platform is interrupted during an active game round, the round will continue to its conclusion on our servers, and the outcome will be recorded in your account history. When you reconnect, you can view the results in your game history or account balance. We are not responsible for losses resulting from connectivity issues on your end.

8. Prohibited Activities

The following activities are strictly prohibited on the 36ji Platform. Engaging in any prohibited activity may result in immediate account suspension or termination, forfeiture of funds, and potential legal action:

• Underage gambling or allowing minors to access your account
• Creating multiple accounts or using another person's account
• Providing false or fraudulent information during registration or verification
• Using stolen credit cards, payment methods, or fraudulent funds
• Colluding with other players to gain unfair advantages
• Using bots, automated software, or other cheating tools
• Exploiting software bugs or errors for personal gain
• Abusing bonuses or promotional offers
• Money laundering or using the Platform for illegal financial transactions
• Harassment, threats, or abusive behavior toward staff or other players
• Reverse engineering, decompiling, or attempting to hack the Platform
• Using VPNs or proxy servers to mask your location (except as explicitly permitted)

9. Limitation of Liability

9.1 Use at Your Own Risk

Your use of the 36ji Platform is at your sole risk. The Platform and all services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

9.2 Disclaimer of Warranties

36ji disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any content or services on the Platform.

9.3 Limitation of Damages

In no event shall 36ji, its directors, employees, partners, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Platform, even if we have been advised of the possibility of such damages. Our total liability to you for all claims arising from your use of the Platform shall not exceed the amount you deposited in the six months preceding the claim.

9.4 Third-Party Services

The Platform may contain links to third-party websites or services, including payment processors and game providers. We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is governed by their terms and conditions.

10. Account Termination and Suspension

10.1 Termination by User

You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after deducting any applicable fees. Bonus funds and incomplete wagering requirements will be forfeited. Closed accounts cannot be reopened, and you will need to create a new account if you wish to use the Platform again in the future.

10.2 Termination by 36ji

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: violation of these Terms, fraudulent activity, bonus abuse, underage gambling, or prolonged account inactivity. Upon termination, we will return your deposited funds (minus any fees or amounts owed to us), but we reserve the right to forfeit bonus funds and winnings derived from violations of these Terms.

10.3 Effect of Termination

Upon termination or suspension of your account, you must immediately cease all use of the Platform. You remain liable for all obligations incurred prior to termination. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

11. Privacy and Data Protection

Your use of the 36ji Platform is subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By accepting these Terms, you also consent to our Privacy Policy. We take data protection seriously and comply with all applicable privacy laws, including the Philippine Data Privacy Act of 2012.

We collect personal information necessary to provide our services, verify your identity, process transactions, and comply with legal obligations. Your information may be shared with third-party service providers who assist in operating the Platform, such as payment processors and game providers. We do not sell your personal information to third parties for marketing purposes.

You have the right to access, correct, or delete your personal information by contacting our customer support team. However, we may be required to retain certain information for legal or regulatory compliance purposes even after account closure.

12. Dispute Resolution

12.1 Complaints and Disputes

If you have a complaint or dispute regarding your use of the Platform, you must first contact our customer support team. We will make reasonable efforts to resolve your complaint within 14 business days. Please provide all relevant information, including account details, transaction references, and a clear description of the issue.

12.2 Escalation Process

If your complaint cannot be resolved through customer support, you may escalate the matter to our management team by submitting a formal written complaint via email. We will investigate the matter thoroughly and provide a final decision within 30 days of receiving the escalated complaint.

12.3 Governing Law

These Terms and any disputes arising from your use of the Platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal action or proceeding related to these Terms shall be brought exclusively in the courts of the Philippines, and you consent to the jurisdiction of such courts.

12.4 Arbitration

If a dispute cannot be resolved through our internal complaint process, both parties agree to submit the dispute to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. The arbitration shall be conducted in English in Metro Manila, Philippines. The decision of the arbitrator shall be final and binding on both parties.

13. Changes to Terms

36ji reserves the right to modify, amend, or update these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Platform. Material changes will be communicated via email or prominent notice on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the modified Terms.

It is your responsibility to review these Terms periodically to stay informed of any changes. If you do not agree with any changes to these Terms, you must immediately stop using the Platform and close your account.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or your use of the 36ji Platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Support Center: /support

Our customer support team is available 24 hours a day, 7 days a week, and can assist you in English, Tagalog, and Bisaya. We strive to respond to all inquiries within 24 hours.