Help Center
36ji Frequently Asked Questions
Welcome to the 36ji FAQ page. Here you'll find comprehensive answers to everything you need to know about playing at the Philippines' premier online casino. From account registration and GCash deposits to game rules, bonuses, and responsible gaming, we've got you covered. Can't find what you're looking for? Our support team is available 24/7 to help.
Account & Registration
How do I create a 36ji account?
Creating a 36ji account is quick and easy. Click the "Sign Up" button on the homepage, enter your mobile number, email address, and create a strong password. You'll receive an SMS verification code to confirm your number. Once verified, complete your profile with your full name and date of birth. Make sure you're 21 years or older, as this is the legal gambling age in the Philippines. After registration, you can start depositing and playing immediately.
What documents do I need for KYC verification at 36ji?
To verify your identity and comply with PAGCOR regulations, 36ji requires one government-issued ID. Accepted documents include Philippine National ID, Driver's License, Passport, SSS UMID Card, Postal ID, or PRC ID. Upload a clear photo of your ID showing your full name, photo, date of birth, and ID number. Verification usually takes 1-3 business days. You can deposit and play while verification is pending, but withdrawals require completed KYC.
I forgot my 36ji password. How can I reset it?
Click "Forgot Password" on the login page and enter your registered email address or mobile number. 36ji will send you a password reset link via email or SMS. Click the link and follow the instructions to create a new password. Make sure your new password is strong and unique. If you don't receive the reset link within 5 minutes, check your spam folder or contact our support team for assistance.
Can I have multiple 36ji accounts?
No, each player is allowed only one 36ji account. Creating multiple accounts violates our terms and conditions and may result in all accounts being permanently closed and balances forfeited. This policy prevents bonus abuse and ensures fair play for all users. If you already have an account and can't access it, contact support to recover it rather than creating a new one.
How do I update my personal information on 36ji?
Log in to your 36ji account and go to Profile Settings. You can update your email address, mobile number, and contact preferences. For security reasons, your name and date of birth cannot be changed once verified. If you need to correct these details, contact our support team with your verified ID and explain the correction needed. Changes will be reviewed and processed within 3-5 business days.
How can I close my 36ji account permanently?
To permanently close your 36ji account, contact our support team via live chat or email at [email protected] and request account closure. You'll need to confirm your identity and withdraw any remaining balance before closure. Once confirmed, your account will be closed within 48 hours and cannot be reopened. If you need a temporary break instead, consider using our self-exclusion feature which allows you to suspend your account for a set period.
Deposits & Withdrawals
What payment methods does 36ji accept for deposits?
36ji accepts all major Philippine payment methods including GCash, PayMaya (Maya), GrabPay, bank transfers to BPI, BDO, Metrobank, UnionBank, and Security Bank, 7-Eleven CLiQQ, Coins.ph, and cryptocurrency via USDT TRC20. All transactions are in Philippine Peso (PHP). Choose the method that's most convenient for you—most deposits are instant, and there are no fees charged by 36ji for deposits.
What is the minimum deposit amount at 36ji?
The minimum deposit at 36ji is PHP 100 for most payment methods including GCash, PayMaya, and bank transfers. For cryptocurrency deposits via USDT, the minimum is equivalent to PHP 200. There is no maximum deposit limit, though individual payment providers may have their own transaction limits. You can make multiple deposits per day if needed.
How fast are GCash withdrawals processed on 36ji?
GCash withdrawals at 36ji are typically processed within 5-15 minutes during business hours (8 AM to 10 PM daily). Requests made outside these hours will be processed the next business day. Your account must be fully verified before you can withdraw. Make sure your GCash account name matches your verified 36ji name, otherwise the withdrawal may be delayed or rejected for security reasons.
Are there withdrawal fees at 36ji?
36ji does not charge any fees for withdrawals regardless of the method or amount. However, your payment provider (bank, GCash, PayMaya, etc.) may charge their own processing fees. For example, some banks charge PHP 25-50 for incoming transfers. Check with your payment provider for their specific fee structure. We recommend withdrawing larger amounts less frequently to minimize any third-party fees.
What is the minimum withdrawal amount on 36ji?
The minimum withdrawal at 36ji is PHP 200 for all methods. This helps reduce processing costs and ensures efficient service. There is no maximum withdrawal limit per transaction, but PAGCOR regulations require additional verification for withdrawals over PHP 50,000 in a single transaction. You can make multiple withdrawals per day if needed, and your withdrawal limit may increase as you reach higher VIP levels.
Why was my withdrawal request rejected?
Common reasons for withdrawal rejection include incomplete KYC verification, mismatched account names between 36ji and your payment method, active bonus wagering requirements not yet met, or providing incorrect payment details. Check your email for the specific rejection reason. If your account isn't verified, complete KYC first. If you have an active bonus, finish the wagering requirements or forfeit the bonus to unlock withdrawal. Contact support if you need clarification.
Games & Gameplay
What types of games does 36ji offer?
36ji offers over 3,000 casino games including online slots from providers like JILI, Pragmatic Play, PG Soft, and Habanero, live dealer games (baccarat, blackjack, roulette), fish games, bingo, dice games, and sports betting covering basketball (PBA, NBA), football, boxing, UFC, and more. We also feature popular Filipino games like Color Game and Sabong (cockfighting). All games are optimized for mobile play on both iOS and Android devices.
Can I play 36ji slots on my mobile phone?
Yes, all 36ji games including slots, live casino, and sports betting are fully mobile-optimized. Access 36ji through your mobile browser (Chrome, Safari) on any smartphone or tablet—no app download required. The mobile site adjusts to your screen size and works smoothly on both iOS and Android. You can deposit, play, and withdraw directly from your phone with the same features as the desktop version.
What is RTP and how does it work on 36ji slots?
RTP stands for Return to Player, the percentage of all wagered money that a slot machine returns to players over time. For example, a slot with 96% RTP will statistically return PHP 96 for every PHP 100 wagered over millions of spins. 36ji slots have RTPs ranging from 94% to 98%, clearly displayed on each game. Remember, RTP is calculated over long term—individual sessions can vary significantly. Choose high-RTP games for better long-term value.
Are 36ji games fair and tested?
Yes, all games at 36ji use certified Random Number Generators (RNG) tested by independent auditors like iTech Labs and GLI. Every spin, card deal, and dice roll is completely random and cannot be manipulated by the casino or players. Our game providers hold licenses from respected authorities, and 36ji operates under PAGCOR oversight. You can verify game fairness certificates in our About Us section or contact support for specific game audit reports.
Can I play PBA basketball betting on 36ji?
Absolutely. 36ji offers comprehensive sports betting covering all PBA games throughout the season, including Commissioner's Cup, Governors' Cup, and Philippine Cup. You can bet on match winners, point spreads, over/under totals, and player props. We also cover NBA, EuroLeague, FIBA tournaments, and Philippine college basketball (UAAP, NCAA). Live betting is available during games with constantly updated odds. Minimum bet is PHP 50.
What are the most popular slot games at 36ji?
The most popular slots at 36ji among Filipino players include JILI's Golden Empire and Fortune Gems, Pragmatic Play's Gates of Olympus and Sweet Bonanza, PG Soft's Mahjong Ways 2 and Fortune Tiger, and Habanero's Koi Gate. These games feature high RTPs, exciting bonus rounds, and proven big win potential. You can filter our slot library by popularity, provider, or RTP to find games that match your style and budget.
Bonuses & Promotions
What welcome bonus does 36ji offer new players?
New 36ji players receive a 100% welcome bonus up to PHP 5,000 on their first deposit. Deposit PHP 1,000 and get PHP 1,000 bonus for PHP 2,000 total playing balance. The bonus has a 15x wagering requirement on slots and 30x on live casino games. You have 30 days to complete the wagering. Only players 21+ with verified accounts are eligible. One bonus per player, household, and IP address. Check the bonus terms before claiming.
How do wagering requirements work at 36ji?
Wagering requirements are the amount you must bet before you can withdraw bonus winnings. If you receive a PHP 1,000 bonus with 15x wagering, you must place PHP 15,000 in bets before withdrawing. Different games contribute different percentages: slots contribute 100%, live casino 10%, sports betting 5%. Check your wagering progress in your account dashboard. Bets placed with both bonus and real money count toward wagering, and your real money is always used first.
Does 36ji offer free spins promotions?
Yes, 36ji regularly offers free spins promotions on popular slots. New players often receive 50 free spins on selected JILI or Pragmatic Play games after their first deposit. We also run weekly free spin drops for existing players, usually on Fridays. Free spin winnings are subject to wagering requirements before withdrawal. Check your email and the Promotions page for current free spin offers. Make sure you opt-in to receive promotional notifications.
Can I claim multiple bonuses at the same time on 36ji?
No, you can only have one active bonus at a time on 36ji. Complete the wagering requirements of your current bonus or forfeit it before claiming a new one. If you deposit while a bonus is active, the new deposit will automatically be added to your bonus balance and subject to the same wagering requirements. If you prefer to play without bonus restrictions, decline or forfeit the bonus before depositing again.
What is the 36ji VIP program and how do I join?
The 36ji VIP program rewards loyal players with exclusive benefits including higher withdrawal limits, faster processing times, personal account managers, birthday bonuses, and special promotions. You automatically join by playing—there's no application needed. VIP levels are based on your total wagering activity. Bronze starts at PHP 50,000 wagered, Silver at PHP 500,000, Gold at PHP 2,000,000, Platinum at PHP 10,000,000, and Diamond at PHP 50,000,000. Check your VIP status and benefits in your account profile.
Safety & Responsible Gaming
Is 36ji licensed and regulated in the Philippines?
Yes, 36ji operates under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body regulating all gambling activities in the Philippines. We comply with all Philippine gaming laws, maintain strict security standards, and undergo regular audits. Your personal information and funds are protected by bank-level encryption. 36ji is committed to providing a safe, fair, and transparent gaming environment for all Filipino players. You can verify our licensing status through PAGCOR's official website.
I think I have a gambling problem. What should I do?
If gambling is causing problems in your life, help is available. 36ji offers self-exclusion tools allowing you to suspend your account for 1 month, 6 months, 1 year, or permanently. You can also set deposit limits, loss limits, and session time reminders. Contact the National Center for Mental Health Crisis Hotline at 0917-899-USAP (8727) or Natasha Goulbourn Foundation Hopeline at (02) 8804-4673 for confidential support. PAGCOR also provides responsible gaming resources at [email protected]. Taking action early is important—you're not alone.
How can I set deposit limits on my 36ji account?
Log in to your 36ji account and go to Settings > Responsible Gaming > Deposit Limits. You can set daily, weekly, or monthly limits on how much you can deposit. Once you reach your limit, you won't be able to deposit more until the period resets. Limits take effect immediately. If you want to increase a limit, the change takes effect after a 24-hour cooling-off period. If you want to decrease a limit, the change is immediate. These tools help you stay in control and gamble within your means.
Why does 36ji require age verification?
Philippine law prohibits anyone under 21 from gambling. 36ji takes underage gambling prevention seriously and requires government-issued ID verification for all accounts. We verify your age and identity to comply with PAGCOR regulations and protect minors from gambling harm. If you're found to be under 21, your account will be closed immediately and deposits refunded. Parents can also use device-level parental controls to block gambling sites. If you suspect underage gambling, report it to [email protected] immediately.
How does 36ji protect my personal and financial information?
36ji uses 256-bit SSL encryption (the same security banks use) to protect all data transmitted between your device and our servers. Your payment information is never stored on our servers—transactions are processed through secure, PCI-DSS compliant payment gateways. We never share your personal information with third parties except as required by law. Our systems are regularly audited for security vulnerabilities. You can further protect your account by using a strong, unique password and enabling two-factor authentication in your security settings.
What should I do if I notice suspicious activity on my account?
If you notice unauthorized logins, transactions you didn't make, or any suspicious activity, immediately change your password and contact 36ji support via live chat or email at [email protected]. We'll investigate and secure your account. Never share your password or login credentials with anyone. Enable login notifications in your security settings to receive alerts whenever someone accesses your account. If you suspect your account has been compromised, we can temporarily freeze it while investigating. Your account security is our top priority.
More Ways to Get Help
Beyond this FAQ, 36ji offers multiple support channels
24/7 Live Chat
Get instant answers from our support team any time, day or night. Live chat is the fastest way to resolve issues, check transaction status, or get help with technical problems. Available in English and Tagalog.
Email Support
For detailed inquiries or if you need to attach documents, email us at [email protected]. We respond to all emails within 24 hours, usually much faster. Perfect for account issues, verification questions, or detailed technical support.
Help Center
Browse our comprehensive help center with step-by-step guides, video tutorials, and troubleshooting articles. Learn how to deposit with GCash, understand game rules, claim bonuses, and use responsible gaming tools at your own pace.
Still Have Questions? We're Here to Help
Can't find the answer you're looking for? Our friendly support team is available 24/7 via live chat, email, or phone. Whether you need help with deposits, game rules, bonuses, or account issues, we're ready to assist. Contact us now and get back to playing in minutes.